Delivery

We will endeavour to process and despatch every order within a week of receiving it.

UK Orders will be sent out by Royal Mail, Second Class post; their delivery aim is 3 days. This means you should receive your goods within 10 days of placing your order. If this is tight or too late then contact us to investigate the possibilities of getting it to you faster. This might involve using a different Royal Mail service which will incur a small surcharge (£1 for upgrading to First Class, £6 for Guaranteed Next Day by 1300).

For European orders, there will be a surcharge to send it to you from the UK, minimum of £5 extra. We will email you to let you know the exact amount of the extra postage. Should you then choose to cancel your order you will immediately get your money back in full via a Paypal refund.

Once you have agreed to the postage surcharge then your parcel will be despatched, normally by Royal Mail International Standard with a delivery aim of 3 to 5 days.

If there is an xpand office in your country, or close by, you might want to enquire of them if they have your items in stock. If they do, it would probably be a cheaper and quicker option, as well as by-passing any currency exchange costs. If you wish to enquire then go to the other international pages here.

For Overseas orders, there will be a surcharge to send it to you from the UK, minimum of £10 extra. We will email you to let you know the exact amount of the extra postage. Should you then choose to cancel your order you will immediately get your money back in full via a Paypal refund.

Once you have agreed to the postage surcharge then your parcel will be despatched, normally by Royal Mail International Standard with a delivery aim of 5 to 7 days.

You may find that it is cheaper to have your order despatched  to your address from one of our partner organisations in Europe. If you wish to enquire then go to the other international pages here.